Delivery and tracking of your orders
Delivery and tracking of your orders
Orders are prepared and shipped within 24 to 72 hours (excluding days when the shop is closed).
Delivery everywhere in metropolitan France by Colissimo from €6.99. Then allow 2 to 3 working days to receive your package.
For international, fees vary by destination, weight, and will apply at checkout.
The click & collect is free in our store in Croix-Rousse in Lyon (69004).
A confirmation email with a tracking number will be sent to you once the ordering process and payment have been completed. You can also access the tracking of your order in your "My account" area, by clicking on the order number of your choice in the "Order history" section.
Glitches happen! Contact us at info@phileone.fr and we will find a solution together.
Returns
You have a period of 14 days after receipt of your order to return a product to us. The products must be returned in their original packaging accompanied by their invoice.
You can return your order directly to the store at 10-12 rue d'Ivry, 69004. Consult the opening hours of our store,
Contact us at info@phileone.fr and we will send you a return slip.