Frequently Asked Questions

Delivery and tracking of your orders

We deliver all over the world.

All orders are prepared between 24 and 48 hours after payment confirmation. Then allow 2 to 3 working days to receive your package. The shipping costs for Metropolitan France are 5.99 €. For international, charges vary by destination and will apply at the time of payment.

A confirmation email with a tracking number will be sent to you once the order process and payment is complete. You can also access the tracking of your order in your "My account" area, by clicking on the order number of your choice in the "Order history" section.

The glitches happen! Contact us at info@phileone.fr and together we will find a solution.

Returns

You have 14 days after receipt of your order to return a product to us. Products must be returned in their original packaging along with their invoice.

Please note that for health reasons, masks cannot be returned or exchanged.

You can return your order directly to the store at 10-12 rue d'Ivry, 69004. Consult the opening hours of our store,

Contact us at info@phileone.fr and we will send you a return slip.