Terms of sale
Valid as of July 25, 2021
10-12 rue d'Ivry, 69004 Lyon
The general conditions of sale are intended to be updated regularly. It is up to the user to consult them when ordering.
The products sold on the website of Philéone comply with the legislation in force in France. It is the buyer's responsibility to verify, under his sole responsibility, that these products can be imported and used in the country of consumption. In the event of litigation, only the French legislation and language will be applicable.
The information given by the buyer when ordering commits him: in the event of an error in the wording of the recipient's contact details, or in the event of due to a third party or force majeure, Philéone can not be held responsible for the impossibility in which it could be to deliver the product.
Orders are not final until they have been confirmed by payment of the amount by the buyer.
Product offers are valid while stocks last.
An electronic ticket is sent by email following the command.
Online payment by credit card is made directly between the buyer and the STRIPE company or via the buyer's PAYPAL account. This operation is carried out via a secure connection which allows confidential information passing through the Internet to be encrypted very securely.
Philéone has no knowledge of this confidential information, and therefore does not hold any file or database containing the bank card numbers of its customers.
You must pay for all of your purchases when ordering.
Philéone reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is reportedly being administered.
The prices displayed on the site are indicated inclusive of VAT, excluding shipping costs.
If an obvious error is found in the price, the sale cannot be made.
France: the items you order are subject to French VAT. You do not have to pay tax when you receive your package.
Other countries: you will have to pay the entrance fees for your country.
The amount of shipping costs is calculated automatically according to the delivery destination, on a flat-rate basis in mainland France.
For certain international destinations, the amount of shipping costs will be calculated automatically according to the weight of the articles.
In both cases, the amount of shipping costs will be indicated on the customer's basket page, before the final validation of the order.
In the event that an article cannot be delivered, the customer will be contacted by e-mail, in order to notify him and offer him either a full refund of the article, or the choice of another article at a similar price.
Your package will be transported by:
• France and Corsica: La Poste / Seabourne Group
• French overseas departments and territories: Colissimo OM
• EEC and other countries: Colissimo International < / p>
The cost and delivery times of your package vary depending on the distance from the destination country.The average delivery time (from the date of dispatch) varies:
• from 2 to 4 days for France;
• from 5 to 7 days for the French overseas departments and territories;
• from 4 to 8 days for EEC countries;
• up to 4 weeks for more distant countries
Exceedances of delivery times cannot give rise to damages as long as these exceedances do not exceed 30 days after the conclusion of the Contract. Otherwise, the Customer may terminate the Contract in accordance with article L216-2 of the Consumer Code.
To reduce transport costs as much as possible, all products are sent by a postal service: Colissimo Suivi. In addition to being economical, this service delivers in 48 hours throughout France and offers you the possibility of recovering the products ordered at your post office near the delivery address in the event of absence from the initial place of delivery during the presentation of the postman.
Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your letterbox, which will allow you to collect your package at your post office during opening hours, within 15 days.
Colissimo Monitoring is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may get lost. In the event of a delay in delivery compared to the date we indicated to you in the dispatch email, we ask you to notify us of this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately forwarded to your home (most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, La Poste considers the package as lost.
Only then can we send you a replacement product, at our expense. If the product (s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the loss of the carrier. If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by check the difference, or by requesting a complementary check concerning this price difference. br>
We decline any responsibility as for the lengthening of the delivery times because of the conveyor, in particular in the event of loss of the products or of strike.
4. Right of withdrawal and return of articles
Philéone intends that those of their customers who are not satisfied with the items ordered can exercise the right of withdrawal provided for by Article L. 121-1 of the Consumer Code in the best conditions.
Thus, the customer can return the items delivered within fourteen days of the delivery date, in their original packaging, complete (accessories, instructions, etc.) and accompanied by the carefully completed withdrawal and a copy of the invoice, at the following address: Philéone , 10-12 rue d'Ivry - 69004 Lyon. It will be up to the customer to provide proof of this return, which implies that the items must be returned by registered mail, or by any other means giving a certain date, the costs and risks of return remaining the responsibility of the customer.
The Customer may also use the model withdrawal form made available on the service-public.fr site ( https: // www.public-service / professional-businesses / vosdroits / R38397 ).
The reimbursement of items returned at the invoiced price will be made, according to the method of payment of articles, by credit to the customer's bank account corresponding to the bank card used for payment or by transfer to the customer's bank account, within thirty days of receipt, by Philéone , of the returned items. Items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be refunded.
5. Compliance and guarantees
The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not comply with his order, the customer must as soon as possible inform Philéone justifying the non-compliance of the article with the order and, after agreement of the Company, return the articles in question under the conditions set out above.
Notwithstanding the specific guarantee conditions given to the customer with the delivered article, Philéone articles are subject to the guarantee conditions provided for by law.
< br> Reminder of articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and articles 1641 and 1648, first paragraph, of the Civil Code:
“Article L.211 -4 of the Consumer Code: The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to it by the contract or has been carried out under its responsibility. "
" Article L.211-5 of the Consumer Code.
To comply with the contract, the goods must:
1 ° Be suitable for the use usually expected of '' a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling
2 ° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "
" Article L.211-12: Action resulting from lack of conformity lapses two years after delivery of the goods. "
" Article 1641 of the Civil Code: The seller is bound by the guarantee due to hidden defects in the item sold which make it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given a lower price, if he had known them. »
Finally, in accordance with article 3 of the decree of December 18, 2014, and when acting as a legal guarantee of conformity, the consumer:
- benefits from a period of two years from the delivery of the good to act;
- can choose between repair or replacement of the good, subject to the cost conditions provided for by Article L. 211-9 of the Consumer Code;
- is exempt from providing proof of the existence of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
The legal guarantee of conformity applies regardless of any commercial guarantee granted.
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code
6. Dispute resolution
Complaints or disputes will always be received with attention.
If you have a complaint, or any problem with your order, we invite you to contact us directly, either by email at email@example.com, or by phone at 04 78 28 62 04. We will have to heart to find a solution to help you.
In the event of litigation, the customer will address by priority to the seller to obtain an amicable solution. Disputes will fall under the jurisdiction of the Commercial Court of Lyon.
Furthermore, and in accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Philéone adheres to the mediation service of the Consumer Mediation Center of Justice Conciliators (CM2C) whose contact details are as follows: 14 rue Saint-Jean - 75017 Paris.
After a preliminary written procedure to the professional, the CM2C can be entered either:
- Online, by clicking on the following link: https://www.cm2c.net/declarer-un-litige.php and by completing the form accompanied by supporting documents,
- By post, to the address indicated above,
- By email to the following address: firstname.lastname@example.org .
In addition, the European Commission has set up a dispute resolution platform intended to collect any complaints from consumers following an online purchase in order to then forward them to the competent national ombudsmen. This platform can be accessed by clicking on the following link: http://ec.europa.eu/consumers/odr/
7. Telephone data
8. Customs duties
Any order placed on the site and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination.
These customs duties and any taxes related to the delivery of an article are the responsibility of the customer and are his responsibility..